Customer Service

Who goes the extra mile for you?

GREAT customer service – when someone strives to make us feel valued - has the power to add a little bit of sparkle to our day.

Whether it’s over the phone, or face-to-face in a shop, receiving that top quality service is what turns a customer into a loyal follower who comes back again and again. 

We think that there are hundreds of people in Guernsey who do that every day, and they should be recognised for the excellent service they provide. If you know someone who goes that extra mile every time, why not nominate them and let them know how great they are.

You can nominate your favourite server or shopkeeper or an entire business – tell us your experiences of great customer service in Guernsey.

 

Nominees

Angela and Emilie at Caritas Community Cafe

ANGELA HEDLEY and Emilie Le Long have been nominated for this year’s Alexander Daniels-sponsored Customer Service award for their ‘amazing job developing a warm, welcoming environment’ after reopening the Caritas Community Cafe in Mill Street.

Ann Batiste

ANN BATISTE, has been nominated for the Alexander-Daniels sponsored Customer Service of the Year Award in her role as an assistant on the medicine counter at Boots the chemist, St Peter Port.
Ms Batiste is very efficient in her job and is equally as frie

Beau Sejour front desk staff

THE STAFF who handle the front desk at Beau Sejour Leisure Centre have been nominated for the Alexander Daniels-sponsored Pride of Guernsey Customer Service of the Year Award.

Bougourd and Harry

ONE OF Guernsey’s oldest retail businesses, Bougourd and Harry, began back in 1925. The hardware store has now been overseen by three generations of Bougourds with stories to boot.
The business was established by current owner Alan Bougourd’s grandfa

Captain and crew of Channel Chieftain V

THE captain and crew of Channel Chieftain V have been nominated for the Alexander Daniels-sponsored Customer Service of the Year Award for their ‘amazing service’.

Country Butchers

THE STAFF at Country Butchers have been nominated for the Alexander Daniels-sponsored Customer Service of the Year Award for their ‘willingness to do the utmost’.

Creature Comforts

CREATURE COMFORTS is a family-run affair ‘for the love of animals’ which likes to reach out to the community with the same support it receives.
This has earned it a nomination for the Alexander Daniels-sponsored Customer Service award.

Cristina Macedo

CRISTINA MACEDO, a member of staff at the Fermain Valley Hotel, has been nominated for this year’s Alexander Daniels-sponsored Customer Service of the Year Award.

Customer care teams from Health & Social Care and the Medical Specialist Group

NOMINATED together, the customer care sector from Health & Social Care alongside a team from the Medical Specialist Group have been recognised for their hard work and the ‘compassionate, empathetic service’ they provide.

Doreen Homer

DOREEN HOMER has been nominated for the Alexander Daniels-sponsored Pride of Guernsey’s Customer Service of the Year Award for her services to the Cheshire Home charity shop and its customers.

Emma Adkins

LOCAL hairdresser Emma Adkins has been nominated for the Alexander Daniels-sponsored Customer Service of the Year Award for her ‘marvellous’ help.

Emma Topley

EMMA TOPLEY of the GSPCA has been nominated for the Alexander Daniels-sponsored Customer Service of the Year award for her ability to make customers feel valued.

Island Scaffolding

DAN DE GARIS and ‘the boys’ at Island Scaffolding have been nominated by multiple people for their help in ‘putting the biggest smile on grandpa’s face’.

Jane Beausire

FOR THE past 10 years Jane Beausire has tirelessly kept the operation running smoothly at one of the island’s most vital medical services, Bulstrode House.

Jo Pitman

TRIM DOG PET CENTRE team member Jo Pitman has been nominated for the Alexander Daniels-sponsored Customer Service of the Year Award by one of the store’s regular customers, Francoise Ferbrache.

Kasia Faluta and the Christies team

KASIA FALUTA and the Christies team have been recognised for their ‘excellent attitude and work ethic’ with a nomination for the Alexander-Daniels sponsored Customer Service of the Year Award.
Nicky Strong commended Kasia’s team and said they wer

Lambourne Taxis

LAMBOURNE TAXIS has been helping people get around and about in Guernsey since December 1999 and ‘always go out their way’ to help customers.

Moss Bros

THE ‘first class professional service’ provided by Moss Bros staff has led to their nomination by Bob Twist for the Alexander Daniels-sponsored Customer Service of the Year award.

Paul Gosling, Andrew Remfrey, Ron Jackson and Pierre Le Cras

NOMINATED for the Alexander Daniels-sponsored Customer Service of the Year Award are four gentlemen from the Health & Social Care community support service team.

Paula and Bridget Gilbert

PAULA and Bridget Gilbert, of Gilberts Community Cafe, have been nominated for the Alexander Daniels-sponsored Customer Service of the Year Award for the change they have brought to the cafe at Le Grand Courtil. The Gilberts have taken over the premises,

Paulette Brouard

NOMINEE and Morrison’s staff member Paulette Brouard has been nominated for the Alexander Daniels-sponsored Customer Service of the Year Award.

Richard Skipper

PLOUGH INN pub manager Richard ‘Skip’ Skipper has been recognised for his warm welcome by faithful customer Steve Browning.
Richard, who has managed the Vauvert pub for four years, has been nominated for the Alexander Daniels-sponsored Customer Servi

Rob Lihou

THE hard work of RH Gaudion and Sons employee Rob Lihou has been recognised with a nomination for the Alexander Daniels-sponsored Customer Service of the Year Award.

Robert Steen

CUSTOMER SERVICE OF THE YEAR nominee Robert Steen never wavers in energy and enthusiasm, no matter what he goes through, and is hospitable to all.

Samantha Brehaut and Suzanne Morris

SAMANTHA BREHAUT and Suzanne Morris, also known as Sam and Sue, have been nominated for the Alexander Daniels-sponsored Customer Service of the Year award.

The Beauty Rooms

FOR THEIR ‘absolutely amazing’ service with a smile, the staff at The Beauty Rooms have picked up multiple nominations for this year’s Alexander Daniels-sponsored Customer Service of the Year award.

Tracey Dowinton

TRACEY DOWINTON has been nominated for the Pride of Guernsey Customer Service Award, sponsored by Alexander Daniels, for her ‘wonderful service and great care’.
Born in Guernsey, Ms Dowinton has been a funeral director at Argent for the past 10 years

Trim Dog

‘INCREDIBLY knowledgeable and helpful staff’ that ‘are exceptional in always offering solutions and ideas’ have seen Trim Dog nominated for the Pride of Guernsey Customer Service of the Year Award, sponsored by Alexander Daniels.
Nominator Philip

Valpys

THE STAFF at Valpys on Grande Rue, St Martin’s, have been recognised for their ‘kind and friendly’ service for this year’s Customer Service award, sponsored by Alexander Daniels.

Victoria Bebbington

GOING above and beyond to make sure all her customers are happy was one of the reasons Victoria Bebbington has been nominated for the Alexander Daniels-sponsored Customer Service of the Year Award.

Wayne Ogier

STATES OF GUERNSEY travel administrator Wayne Ogier has been nominated by Sandra Robins for all of his help in arranging her travel when she had to fly to Jersey for an operation.

Award in association with