Mrs Stagg and the rest of her family recognised the dedicated care given to the late Jeanne Robins, the family’s much-loved and missed mum, wife, granny and sister who was a resident of the nursing home.
‘Rachel and her team of nurses, carers, chefs and maintenance staff were truly devoted, loving and caring,’ said Paula, ‘Not only to Jeanne but to our whole family and everything was always done with a smile on their faces.
‘Right until the very end they showed the utmost care, attention, patience, empathy and love for Jeanne and us.
‘They were and are truly amazing and so deserve this nomination.
‘We will never forget them or what they did for us.’
Eddie Robins said: ‘Three years ago my late wife Jeanne was taken in by the care home because of health problems.
‘From the first day she was welcome by the matron, Rachel Bott, the nurses and all the wonderful carers who make it a home away from home,’ Eddie said. ‘Nothing was ever too much trouble.
‘We were blessed to go into that home, everyone in there is so well looked after.’
Mr Robins cared for Jeanne for 19 years prior her entering the home, when she had Parkinson’s Disease.
‘Jeanne loved her garden, so when she was still able to, the team helped her out in the garden.
‘It is exceptional really, a wonderful home.’